How do I book?
You can make a booking through our website, phone or email. A booking sheet will be sent for you to sign and then a deposit is required to lock in your items. The deposit amount is 10% of your total order or $25, whichever is greater.
Free delivery for orders above $70 to Gracemere and most parts of Rockhampton. Other areas within Capricorn Coast/Rockhampton/Mt Morgan attract a $77 delivery fee.
In the event of a confirmed booking being canceled, notice in writing must be given. If the cancellation is made more than 14 days prior to the function 100% of payments made will be refunded minus the deposit. Cancellations with less than 14 days notice no refund will be made. No deposits will be refunded upon cancellation.
Can I collect my hire equipment myself?
Yes, of course, please talk to us about the amount of vehicle room required and opening hours of our warehouse.
How can I pay for my items?
You can pay by cash, Eftpos with us, directly into our bank account or by credit card over the phone. Always use either invoice number or your name as reference.
Do I need to wash linen prior to returning?
No, this is included in the hire charge. A linen bag will be provided for any linen items and must be used. No plastic bags incase of mould. Extra cleaning charges will apply if the items are extremely dirty. Replacement costs will be charged if any wax, burn holes or mould are on the linen.
Do I need to wash glassware, crockery & cutlery?
Yes, items returned dirty will incurr a cleaning fee